OUR TEAM

Mike started at the Agency almost 10 years ago and has been in the insurance business for 12 years. He enjoys spending time with his wife, his church family, watching his kids Abby and Alex play sports, and hunting. He grew up in West Plains, MO and has been happily married to his wife Shawna for 16 years. Mike has lived in the Ozark area since 1994.

Shawna has answered the phone at Professional Insurance every morning and day for over 8 years. She helps make sure every customer feels welcomed, and whatever their want or need is, it’s taken care of. When not at work she can be found spending time with her husband Jared of 17 years, with friends and family, or working on their farm.  

After retiring from the Springfield Fire department, Scott continued his goal of helping others save money on their insurance needs. He is usually found watching his boys play baseball and enjoys spending time with his family fishing, hunting and camping.

Crystal has 14 years of insurance experience, and is a brand new Missourian. She and her husband recently sold their home and agency in Wyoming to live out life in warmer weather. She’s no stranger to the heat and humidity as she was born and raised in Louisiana. She spent many childhood vacations in the Ozarks. In her downtime, she enjoys going for walks with her dogs, having quiet time with coffee, watching Cartoon Network, journaling, traveling to see family, and video chatting with the family. She enjoys the simple life. Her daughter is 21 and in college for elementary education, her son is 18 and in the US Marine Corps.

Crystal is licensed and appointed and has gone through extensive training in property, casualty, life, health, and accident insurance. She is also one of the few across the US to be selected as an insurance professional endorsed by Dave Ramsey.

Gary joined Professional Insurance in March of 2022, after 2 years with Farmers, 4 years with USAA, and 2 years with Allstate.   Needless to say, Gary is no stranger to insurance.  Gary and his wife graduated from the University of Central Arkansas with Bachelor's Degrees in Mass Communications and Music Education and they now enjoy life in Springfield with their 2 daughters.

Mark graduated from Harding University in 2003 with a degree in Marketing and has been in the Insurance Industry since 2016. He enjoys spending time with his family, friends, Hunting, Fishing and playing music. He grew up in Kennett, MO and has spent a lot of time in Arkansas and Nashville Tn since graduating. Mark has lived in the Ozark area since 2021.

Rhonda has been a licensed insurance professional for 13 years. She grew up in Las Vegas, Nevada, and became a resident of Missouri when her father retired from the military almost 30 years ago. She and her husband, Jacob, have been happily married for almost 22 years. She really enjoys spending time with their three daughters; Alyssa (an agency service rep. for a financial/insurance group), Ariel (a social media marketing rep.), and Adalynn (a UCM student earning a Bachelors in Nursing). In her spare time, she likes writing, crafting, and spending time with her nieces & nephews. When it comes to her job, she loves to assist clients with their insurance needs and finds interacting with new people to be the best part.